Quality, defined as superiority in kind, doesn't just happen. A quality management system is the totality of organizational processes, people, internal controls, resources, and goals focused on producing a given output that meets defined specifications. A quality work place is essential to keep your employees on task and working efficiently. An excellent work environment is marked by such attributes as competitive wages, trust between the employees and management, fairness for everyone, and a sensible work load with challenging yet achievable goals. All this comes together to provide the best possible working conditions. You as a small business professional will profit from creating the best possible work environment.
Importance of quality management
How quality is delivered within the workplace
Management quality and the good workplace
Methodical approach to Quality Management
Tools to improve quality
Helps participants to reduce waste and inventory by effective quality management